Website Terms and Conditions
Welcome to the website of Rebecca Howden at Heart Mind Soul Naturopathy. By accessing and using this website, you agree to comply with the following Terms and Conditions. Please read them carefully.
If you do not agree with these terms, you must refrain from using our services and website.
Terms & Conditions
1. General Information
Heart Mind Soul Naturopathy, operated by Rebecca Howden, provides naturopathic services, including but not limited to consultations, health assessments, and wellness programs, both online and in-person.
Heart Mind Soul Naturopathy, provides a variety of esoteric services, including but not limited to intuitive tarot readings, wellness consultations, energy healing, and other spiritual practices. These services are designed to support your personal growth, provide guidance, and foster emotional well-being, both online and in-person.
By using our website, making bookings, or engaging with our services, you agree to be bound by these Terms and Conditions, as well as our Privacy Policy.
2. Use of Website
The content on this website is for general informational purposes only. While we make every effort to provide accurate and up-to-date information, we do not guarantee the accuracy, completeness, or reliability of the information provided.
You agree to use this website only for lawful purposes and in accordance with these Terms and Conditions.
You may not use this website in any way that could damage, disable, or impair its operation or interfere with others' use of the website.
3. Services Provided
Rebecca Howden at Heart Mind Soul Naturopathy offers a range of services, including but not limited to:
Online and in-person naturopathic consultations
Wellness and health assessments
Nutritional and herbal remedies
Lifestyle recommendations
Pathology testing and analysis
Esoteric services
These services are intended for informational and educational purposes, and while we aim to provide helpful insights, they should not be considered as medical advice or a substitute for professional medical care.
4. Booking and Payments
Bookings for consultations and services can be made through Simple Clinic. You are required to provide accurate information during the booking process.
Payments: All bookings must be paid for in advance via Simple Clinic or Xero payment processing platforms. Payment details, including your payment method, will be processed securely by these platforms.
Cancellation Policy: If you need to cancel or reschedule an appointment, we request that you notify us at least 48 hours in advance. Cancellations made with less than 48 hours' notice may incur a cancellation fee of 50% of the consultation fee.
Refund Policy: We do not offer refunds for consultations once they have been completed. However, if you are unable to attend due to extenuating circumstances, we will do our best to reschedule the appointment.
5. Health and Wellness Disclaimer
No Medical Advice: The services and information provided through this website, including consultations, wellness programs, and content, are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Always seek the advice of your physician or other qualified healthcare providers before making any decisions related to your health or well-being.
Personal Responsibility: You acknowledge that you are solely responsible for your health choices, decisions, and actions. By working with Rebecca Howden at Heart Mind Soul Naturopathy, you accept full responsibility for your health and wellness journey.
Esoteric services offered by Rebecca Howden at Heart Mind Soul Naturopathy, such as tarot readings and other intuitive services, are intended for guidance, self-reflection, and empowerment. These services are not meant to diagnose, treat, or cure medical conditions. Always consult a licensed healthcare provider for medical advice or treatment.
6. Confidentiality and Privacy
We are committed to protecting your privacy and confidentiality. We adhere to the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth). All personal information shared during consultations or through our website will be handled according to our Privacy Policy, which outlines how we collect, use, and store your data.
Please note, any information shared with us in the course of your consultations is confidential, but there may be circumstances where disclosure is required by law, such as in cases of health and safety risks or legal obligations.
7. Third-Party Links
Our website may contain links to third-party websites for your convenience and reference. We do not control or endorse these third-party websites, and we are not responsible for their content, practices, or privacy policies. Visiting and using third-party websites is at your own risk.
8. Intellectual Property
All content on this website, including but not limited to text, images, logos, graphics, and design, is the property of Heart Mind Soul Naturopathy and is protected by copyright laws. You may not reproduce, distribute, modify, or use any of this content without our express written consent.
9. Limitation of Liability
To the fullest extent permitted by law, Rebecca Howden at Heart Mind Soul Naturopathy will not be held liable for any damages, losses, or injuries arising from your use of this website, the services provided, or reliance on the information offered. This includes, but is not limited to, any direct, indirect, incidental, or consequential damages.
10. Modification of Terms
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page, and the effective date will be updated. By continuing to use our website and services after any changes are made, you agree to be bound by the updated Terms and Conditions.
11. Governing Law
These Terms and Conditions are governed by the laws of the State of Queensland, Australia, and the laws of Australia. Any disputes arising under these Terms will be resolved in the courts of Queensland, Australia.
12. Contact Us
If you have any questions about these Terms and Conditions or wish to contact us for any reason, please complete the contact form.
Intellectual Property Rights Policy for Heart Mind Soul Naturopathy
At Heart Mind Soul Naturopathy, operated by Rebecca Howden, we respect intellectual property rights and are committed to protecting the creative, original, and proprietary content produced by our business. This policy outlines how we protect our intellectual property (IP) and what rights our clients and website users have regarding the use of our materials, services, and content.
1. Ownership of Content
All content on this website, including but not limited to text, images, logos, graphics, videos, and any other materials produced by Rebecca Howden at Heart Mind Soul Naturopathy is the exclusive intellectual property of Heart Mind Soul Naturopathy unless otherwise stated.
This includes:
Website Content: All written material, including blog posts, product descriptions, service descriptions, and educational content.
Visual Content: Logos, design elements, and photographs used on the website.
Intellectual Property in Services: Any wellness, naturopathy, and esoteric (including tarot) services or methodologies, frameworks, and processes developed by Rebecca Howden.
Consultation Materials: Any written or digital materials provided during client consultations, including assessments, treatment plans, and reports.
2. Use of Content
You may view, download, and print content from this website for personal, non-commercial use only. However, you may not:
Copy, reproduce, distribute, or display any content from the website for commercial purposes without prior written permission.
Modify, adapt, or create derivative works from any content from this website.
Use any of the intellectual property for any purpose that is illegal, unethical, or violates the rights of Heart Mind Soul Naturopathy or any third party.
If you would like to use any content for commercial purposes, please contact us directly for permission.
3. Protection of Intellectual Property
We take the protection of our intellectual property seriously and will enforce our rights under Australian law if necessary. Unauthorised use, reproduction, or distribution of our intellectual property will be subject to legal action.
We are committed to safeguarding all materials and services we create. This may include pursuing legal remedies to protect our brand, content, and methodologies from unauthorised use or infringement.
4. Client-Owned Content
As part of our services, you may share personal or health-related information with us, including but not limited to health assessments, treatment preferences, and feedback. You retain ownership of this information.
However, by submitting this information to us, you grant Heart Mind Soul Naturopathy a license to use, store, and process this data in accordance with our Privacy Policy and the services we provide. We will not share your personal information with third parties without your consent, except as required by law.
5. Use of Trademarks
The trademarks, logos, and service marks displayed on this website are registered and unregistered marks of Rebecca Howden at Heart Mind Soul Naturopathy. You are prohibited from using these trademarks without prior written consent, except for the limited use permitted under these Terms and Conditions.
6. Third-Party Content
In some cases, this website may contain third-party content or links to third-party websites. These third parties retain all intellectual property rights associated with their content. You are prohibited from using any third-party content without permission, and you must comply with the intellectual property rights of those third parties.
7. Software and Tools
Any tools, platforms, or software we use to manage appointments, payments, or provide services (e.g., SimpleClinic, Xero, etc.) are the intellectual property of those companies and are subject to their own terms and conditions. We are not responsible for any use of these third-party services or any intellectual property rights associated with them.
8. Copyright and Credit
All content, including but not limited to written articles, artwork, and design, created by Rebecca Howden for Heart Mind Soul Naturopathy is protected by Australian copyright law. If you wish to reference or share our content, please provide appropriate credit to Heart Mind Soul Naturopathy and Rebecca Howden.
9. Infringement Notification
If you believe that any content on this website infringes upon your intellectual property rights, please contact us immediately. We take infringement claims seriously and will investigate and respond accordingly.
10. Changes to the Intellectual Property Rights Policy
We reserve the right to update or modify this Intellectual Property Rights Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. By continuing to use our website and services, you agree to be bound by the updated policy
Cancellation Policy for Heart Mind Soul Naturopathy
Thank you for choosing Heart Mind Soul Naturopathy. We value your time and commitment to your wellness journey, and we aim to provide exceptional care during your consultations. To ensure we can accommodate all clients efficiently, we have implemented the following cancellation policy.
1. Appointment Booking and Payment
All consultations must be booked and paid for in advance. We use SimpleClinic for booking and payment processing, which ensures that your appointment is confirmed once payment is received.
2. Cancellation Notice Requirements
We understand that unexpected events can occur, and sometimes you may need to reschedule or cancel your appointment. However, in order to respect both your time and the time of other clients, we request the following:
Cancellations with 48 hours' notice or more: If you cancel your appointment 48 hours or more before the scheduled time, you will receive a full refund, minus any processing fees charged by the payment platform.
Cancellations within 48 hours: If you cancel your appointment within 48 hours of the scheduled time, we will charge a cancellation fee equal to 50% of the appointment fee. This helps us cover the time reserved for you and ensures fairness to other clients who may wish to book during that time.
No-Shows: If you fail to attend your appointment without notifying us (i.e., a "no-show"), the full appointment fee will be forfeited. Unfortunately, we cannot offer refunds or rescheduling for missed appointments without prior notice.
3. Rescheduling
If you need to reschedule your appointment, we are happy to accommodate you as long as it is done with at least 48 hours' notice. Please contact us via our online booking platform to request a new appointment time. If rescheduling is done within 48 hours of the original appointment time, a 50% cancellation fee will apply.
4. Exceptional Circumstances
We understand that life can be unpredictable. In cases of illness, emergencies, or extenuating circumstances, we will review cancellation requests on a case-by-case basis. We will do our best to accommodate you and may offer flexibility, depending on the situation. However, these exceptions will be at our discretion.
5. Refunds
Refunds are only offered in cases where:
You cancel more than 48 hours before the appointment, and you are eligible for a full refund (minus any payment processing fees).
You have an extraordinary circumstance that warrants a review of your cancellation.
Refunds are processed through the SimpleClinic payment platform and may take a few business days to reflect in your account.
6. Why Pre-Payment is Required
We require payment upfront when booking your appointment to ensure your commitment to the scheduled time. This helps us maintain a fair and efficient system for all our clients. As a small business, missed or cancelled appointments at short notice can significantly impact our ability to serve other clients. We greatly appreciate your understanding of this policy.
How to Cancel or Reschedule Your Appointment
Cancel or reschedule your appointment via my online booking platform.
If you have any questions or concerns regarding this policy or need assistance with your booking, feel free to reach out to us. We’re here to support you on your wellness journey.
Thank you for your understanding and co-operation!
Website Privacy Policy
At Heart Mind Soul Naturopathy, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your personal details when you interact with our website, make bookings, or use our services (both online and in-person). We comply with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth).
1. Information We Collect
To provide you with the best possible service, we may collect and store the following types of personal information:
Personal Details: Name, email address, phone number, date of birth, gender, and other identifying information.
Health Information: Any health details you provide for the purpose of receiving naturopathic services (e.g., medical history, treatment goals, health concerns).
Booking and Payment Information: Details related to your bookings, appointments, and payments, which may include payment method and transaction history.
Website Usage Information: Information about how you access and use our website, such as IP address, browser type, pages visited, and the duration of visits. This may be collected through cookies and analytics tools.
We collect this information primarily to offer personalised health services, manage your appointments, and improve our website and customer experience.
2. How We Use Your Information
We use your personal information for the following purposes:
To provide health services: To offer naturopathic consultations, process bookings, and provide treatment plans or advice.
To manage appointments: To confirm, schedule, and remind you of appointments.
To process payments: Payment information is collected via SimpleClinic and Xero for payment processing and billing purposes.
To communicate with you: We may use your contact details to send important updates, newsletters, promotional materials, and health-related information. You can opt out of marketing emails at any time.
To improve our services: We may use usage data to analyse trends, improve our website, and enhance customer experience.
3. Data Storage and Security
Your personal information is stored securely in compliance with Australian data protection laws. We use a combination of physical, electronic, and administrative measures to safeguard your data against unauthorised access, loss, or disclosure.
SimpleClinic: Your appointment and payment information is securely stored and managed via the SimpleClinic platform, which follows industry-standard encryption and security protocols.
Xero: Payment details are processed through Xero, a secure accounting platform, for the purpose of invoicing and payment transactions.
While we take all reasonable steps to protect your personal information, please note that no method of electronic storage or transmission is entirely secure, and we cannot guarantee absolute security.
4. Third-Party Services
We may share your information with third-party services that help us operate our business and provide our services. These include:
SimpleClinic: For appointment management, bookings, and communication.
Xero: For payment processing and invoicing.
Email Service Providers: To send confirmation emails, reminders, newsletters, or marketing materials.
Website Analytics Providers: To analyse website traffic and improve user experience (e.g., Google Analytics).
We will only share your information with trusted third parties who have agreed to comply with appropriate data protection laws. We ensure that these third parties take reasonable steps to protect your data and handle it in accordance with this Privacy Policy.
5. Cookies and Website Tracking
We use cookies and similar tracking technologies to enhance your browsing experience on our website. Cookies are small data files placed on your device to help us remember your preferences, improve website functionality, and analyse website traffic.
You can adjust your browser settings to control cookies. However, disabling cookies may affect the functionality of some parts of our website.
6. Your Rights and Choices
As an Australian resident, you have the right to:
Access your personal information: You can request access to the personal information we hold about you by contacting us. We will provide the information unless there is an exemption that prevents us from doing so.
Correct your personal information: If any information we hold about you is incorrect, outdated, or incomplete, you may request that we update it.
Delete your personal information: You may request that we delete your personal information if it is no longer needed for the purposes outlined in this policy.
Opt-out of communications: You can unsubscribe from marketing emails or communication at any time by clicking the unsubscribe link in the email or contacting us directly.
If you wish to exercise any of these rights, please contact us using the details provided in the Contact Us section below.
7. Sharing Your Information
We will not sell, rent, or trade your personal information to third parties. We will only share your personal data when required by law, or to protect the safety, rights, and property of Heart Mind Soul Naturopathy, our clients, or others.
8. Retention of Your Information
We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. When your information is no longer required, we will securely delete or anonymise it.
9. International Data Transfers
While most of our services and data storage are based in Australia, certain third-party services, such as email service providers or payment processors, may operate internationally. In such cases, we will ensure that appropriate safeguards are in place to protect your data.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will notify you of any significant changes by posting an updated policy on our website. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
11. Contact Us
If you have any questions about this Privacy Policy, or if you wish to access, correct, or delete your personal information, please contact us.
Lasted updated: 15th February 2025